• Aditya Joseph (AJ)

3 Important Aspects on Consumer Rights

1. Automatic Consumer Guarantees

Under Australian Consumer Law, most products and services bought in Australia (from 1 January 2011) come with automatic guarantees that the goods will function and services will perform as expected.

Businesses must provide these automatic guarantees regardless of any other warranties they give or sell to a Customer. If a business fails to deliver any of these automatic guarantees, you have consumer rights for:

  • repair, replacement or refund;

  • cancelling a service;

  • compensation for damages and loss.

2. Guarantees on Products

Products must be of acceptable quality, that is:

  • safe, lasting, with no faults;

  • look acceptable;

  • do all the things someone would normally expect them to do.

Acceptable quality takes into account what would normally be expected for the type of product and price paid.

Products must also:

  • match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising;

  • match any demonstration model or sample you asked for;

  • be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing;

  • come with full title and ownership;

  • not carry any hidden debts or extra charges;

  • come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them;

  • meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers;

  • have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.

3. Guarantees on Services

Services must:

  • be provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage;

  • be fit for the purpose or give the results that you and the business had agreed to;

  • be delivered within a reasonable time when there is no agreed end date. 

If you have to deal with any issues concerning your rights as a consumer and need legal advice or legal representation, please do contact AJR Lawyers, and you will be provided with bespoke advice and representation at affordable costs. 

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